Damage & late policy
Moving days don't move. Here's exactly what happens if something goes wrong at our end or yours.
If we're late, your week is free
Miss your delivery window by more than 60 minutes and you don't pay for the rental. We'll still deliver, and we'll still collect on the day you asked for.
Damage and wear
Normal wear is on us. Scuffs, scratches, faded labels, a snapped label holder — expected, never charged.
Cracked or missing bins are $12 each. That's replacement cost, not a penalty. We'll show you which ones and why.
Dollies are $20 if lost or broken. Wheels and straps we replace ourselves.
No cleaning fees. Send them back dirty. We wash and sanitise every bin between rentals regardless.
Overages and extensions
Need more time? Tell us any time before collection day and we add a week for $35. No penalty rate for asking late.
Need more bins mid-move? $5 per bin per week, dropped off next time we're in your area.
If we collect and bins are still full, we'll leave them and come back the next day at no charge, once.
Changes and cancellations
Change your delivery date free up to 48 hours ahead. Inside 48 hours we'll still try — call rather than email.
Change or cancel free up to 48 hours ahead, refund included. Nothing is charged until the bins are at your door.
Closings fall through. If yours does, we'll hold your bins for a week at no extra charge while you sort a new date.