Questions
If yours isn't here, call (650) 265-1193 between 7am and 7pm and you'll get a person.
How many bins do I need?
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Roughly 20 for a studio or one bedroom, 35 for two or three bedrooms, 50 for four and up. Kitchens and books use more than people expect. If you run short mid-move, extra bins are $5 each per week and we drop them off next time we are nearby.
How long do I get them for?
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A week as standard, and up to two weeks on request. Extra weeks are $35 and you can add one at any point before collection day.
Do I have to be home for delivery?
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Only if the bins need to go inside or upstairs. Otherwise we leave them stacked wherever you tell us — porch, side door, garage — and text you a photo.
Are the bins clean?
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Every bin is washed and sanitised between rentals. Send them back dirty; there is no cleaning fee.
What if my closing date moves?
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Change your delivery date free up to 48 hours ahead. Inside 48 hours, call rather than email and we will do what we can. If a closing falls through we will hold your bins an extra week at no charge.
Do you deliver on weekends?
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Yes, seven days a week, 7am to 7pm, in half-hour windows, at no weekend premium.
What if you turn up late?
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More than 60 minutes outside your window and the rental week is free. We still deliver and still collect on the day you asked for.
What happens if a bin breaks?
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Normal wear is on us. Cracked or missing bins are $12 each, which is replacement cost, and we will show you which ones.
Still deciding?
Dates open two months out. Nothing is charged when you book.